Support

Frequently asked questions

Everything you need to know about Proper Agent — from compliance and pricing to letting agents, data security, and getting started.

Product

Compliance

Pricing

Data & security

Use cases

Ready to put your agent to work?

Join Northern Ireland landlords who review results instead of drowning in admin.

Frequently asked questions

Product

Is Proper Agent replacing letting agents?

Is Proper Agent only for Northern Ireland?

What does Proper Agent automate?

Who is Proper Agent for?

How is my data stored?

How do I get started?

Which compliance items does Proper Agent track?

How do compliance reminders work?

Is this specific to Northern Ireland?

What data does your agent access?

How does tenant issue triage work?

Which plan includes the AI agent?

Can tenants message via email or SMS?

Is message history stored?

How do tenants get access?

Which platforms is the tenant app on?

What can tenants see in the app?

Can rent charges be automated?

Can I connect my bank account?

Does Proper Agent support Making Tax Digital?

Which notice types can Proper Agent generate?

Can Proper Agent send notices automatically?

How many properties can I manage?

Does Proper Agent support HMO properties?

How does tenancy referencing work?

Compliance

Which legislation does Proper Agent follow?

How does deposit protection tracking work?

Pricing

Is there a free trial?

Can I change plans later?

Is there a discount for annual billing?

Data & security

Is Proper Agent GDPR compliant?

Can I export my data?

What happens if I cancel?

Use cases

How many properties is Proper Agent designed for?

Can I migrate from spreadsheets?

Can letting agents use Proper Agent for client portfolios?

Is Proper Agent replacing letting agents?

How does Proper Agent handle HMO properties?

Which plan includes HMO support?

How do I get started as a new landlord?

How much does it cost to start?

Ready to put your agent to work?